What problem does it solve? After a business process redesign goes live, teams often lack a structured way to verify the new process actually delivers the projected improvements. This Skill establishes a KPI monitoring framework that compares To-Be performance against the As-Is baseline, detects deviations early, and triggers corrective action or new improvement cycles. ## Core Features & Use Cases - KPI Definition and Baseline Setup: Define process KPIs across time, quality, volume, efficiency, satisfaction, and cost categories, each tied to a Gap Analysis finding with an owner, data source, and alert threshold. - KPI Dashboard and Deviation Management: Use the included dashboard template to track Baseline vs. Target vs. Current values weekly, classify deviations as punctual or trend-based, and follow a documented response protocol. - Continuous Improvement Cycles: Decide when to adjust the SOP, reinforce training, or launch a new BPA cycle based on trend signals and quarterly evaluations. - Use Case: After rolling out a redesigned ticket approval process, use this Skill to build a weekly dashboard tracking cycle time and escalation rate, catch a gradual degradation in week 6, and trigger a root-cause session before the process regresses to the old baseline. ## Quick Start Ask the AI to run the bpa-monitor phase to set up a KPI dashboard for your newly implemented process, using the baseline from your earlier gap analysis and the provided dashboard template.
