What problem does it solve? After a redesigned business process goes live, teams often lack a structured way to verify it actually delivers the projected improvements. This Skill establishes a KPI dashboard, compares To-Be performance against the As-Is baseline, detects deviations, and triggers continuous improvement cycles. ## Core Features & Use Cases - KPI Definition and Baseline Setup: Define process KPIs across time, quality, volume, efficiency, satisfaction, and cost categories, each tied to a Gap Analysis breach with an owner and alert threshold. - KPI Dashboard with Deviation Log: Use the provided dashboard template to track Baseline vs Target vs Current values weekly, log deviations, and classify them as punctual or trend-based with response protocols. - Continuous Improvement Cycle: Decide when to adjust the SOP, reinforce training, or launch a new BPA cycle (analyze, design, implement) based on trend signals and quarterly reviews. - Use Case: After deploying a redesigned purchase approval process, use this Skill to build a weekly dashboard comparing cycle time and error rate against the As-Is baseline, catch a rising escalation trend in week three, and trigger a root-cause session with the Process Owner. ## Quick Start Ask the AI to run the bpa-monitor phase to set up a KPI dashboard for your newly deployed process and track its performance against the documented baseline.
