What problem does it solve? Most business owners can describe what they do but have never seen their service drawn the way the customer actually experiences it, leaving misalignments, silent waits, and single points of failure invisible until something breaks. ## Core Features & Use Cases - Structured Interview: Walks one service through five to eight customer journey stages, capturing customer actions, front-stage work, back-stage work, and supporting systems per stage. - Moments of Truth and Failure Points: Marks the stages where the relationship is won or lost and flags where delivery breaks or the customer waits in silence. - Blueprint Document Output: Writes a wikilinked Markdown blueprint to the vault with a stage-by-layer table, three to five plain observations, and candidates for follow-up process mapping. - Use Case: A consultancy owner asks why customers drop out after first contact; the skill interviews them through each stage, produces a blueprint table, and reveals that back-stage proposal work creates a silent two-week wait. ## Quick Start Ask the assistant to blueprint one of your customer-facing services, for example by saying "map the customer journey through our onboarding service end to end".
