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retention-strategist

Design retention programs covering churn prevention, payment recovery, and referral incentives.

12|2|Updated Jan 27, 2026
Search Tags:#growth#dunning#workflow-design#retention#churn#referral#payment-recovery
One-click install
npx skills add https://github.com/jikig-ai/soleur --skill retention-strategist
Or copy as Structured Prompt for Agent▼
Please help me install this Agent Skill.
Skill: retention-strategist
Source: https://github.com/jikig-ai/soleur/tree/main/.openhands/skills/retention-strategist
Command: npx skills add https://github.com/jikig-ai/soleur --skill retention-strategist

SYSTEM DOCUMENTATION & REQUIREMENTS

What problem does it solve?

This skill addresses the challenge of reducing churn and increasing customer lifetime value by designing comprehensive retention strategies that cover cancellation prevention, payment recovery, referral incentives, and free-tool initiatives.

Core Features & Use Cases

  • Churn prevention flows: cancellation pathways, targeted save offers, and win-back campaigns to keep users engaged.
  • Payment recovery: structured dunning sequences, retry logic, and payment-method updates to recover revenue.
  • Referral program design: incentive structures, referral mechanics, and viral growth tracking to boost new activations.
  • Free tool strategy: evaluate standalone tools that attract users toward the paid product without creating dependency on the paid plan.
  • Use Case: Map cancellation flow, implement a win-back workflow, and run a referral campaign to boost signups.

Quick Start

Map the full cancellation flow, design a win-back offer, and configure a basic referral incentive program to start reducing churn today.

Frequently Asked Questions about retention-strategist

High-intent search queries and answers about installing and using this skill.

FAQPage Schema
How do I design a cancellation flow that prevents churn?▼

Design a cancellation flow to prevent churn by mapping user pathways, presenting targeted save offers, and triggering win-back campaigns to keep users engaged and maximize customer lifetime value.

What is a dunning sequence for payment recovery?▼

A dunning sequence for payment recovery is a structured retry logic and notification flow designed to update expired payment methods and recover failed subscription revenue before churn occurs.

How do I create a referral program with incentive structures?▼

Create a referral program by defining incentive matrices, establishing referral mechanics, and tracking viral growth to boost new activations and top-of-funnel signups.

Can I use a free tool strategy to attract users to a paid product?▼

Yes, you can evaluate and deploy standalone free tools to attract users toward your paid product, driving top-of-funnel growth without creating dependency on the paid plan.

What is the best way to reduce customer churn and increase lifetime value?▼

The best way to reduce customer churn and increase lifetime value is implementing end-to-end retention programs that combine cancellation prevention, dunning sequences, and referral incentives with measurable dashboards.

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