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HaloPSA Tickets

Official

Manage HaloPSA tickets efficiently.

Software Engineering#automation#tickets#incident management#helpdesk#service desk#halopsa
Authorwyre-technology
Version1.0.0
Installs0

System Documentation

What problem does it solve?

This Skill streamlines the management of service desk tickets within HaloPSA, enabling efficient creation, updating, searching, and overall operational control.

Core Features & Use Cases

  • Ticket Creation & Updates: Create new tickets with detailed information or modify existing ones, including status, priority, and assignments.
  • Search & Retrieval: Find specific tickets using various criteria like client, status, or keywords.
  • Action Logging: Add notes, log time, and track communication related to tickets.
  • Use Case: A user needs to create a new 'Incident' ticket for a client experiencing email issues, assign it to the 'Level 1 Support' team, and set the priority to 'High'.

Quick Start

Use the HaloPSA tickets skill to create a new ticket for client ID 123 with the summary "User cannot access shared drive" and set the priority to High.

Dependency Matrix

Required Modules

None required

Components

references

💻 Claude Code Installation

Recommended: Let Claude install automatically. Simply copy and paste the text below to Claude Code.

Please help me install this Skill:
Name: HaloPSA Tickets
Download link: https://github.com/wyre-technology/msp-claude-plugins/archive/main.zip#halopsa-tickets

Please download this .zip file, extract it, and install it in the .claude/skills/ directory.
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