funnel-and-journey-diagnostics

Diagnose ecommerce funnel drop-off and post-page journey behavior using Heatmap MCP analytics.

Updated May 6, 2026
One-click install
npx skills add https://github.com/Heatmap-com-Inc/heatmap-claude-skills --skill funnel-and-journey-diagnostics-heatmap-com-inc
Or copy as Structured Prompt for Agent▼
Please help me install this Agent Skill.
Skill: funnel-and-journey-diagnostics
Source: https://github.com/Heatmap-com-Inc/heatmap-claude-skills/tree/main/skills/funnel-and-journey-diagnostics
Command: npx skills add https://github.com/Heatmap-com-Inc/heatmap-claude-skills --skill funnel-and-journey-diagnostics-heatmap-com-inc

SYSTEM DOCUMENTATION & REQUIREMENTS

What problem does it solve? Ecommerce teams know users abandon their funnels but struggle to identify which step is actually broken, whether the drop exceeds normal attrition, and where abandoners go next. This Skill turns Heatmap MCP funnel and journey data into a prioritized diagnosis with a revenue opportunity estimate. ## Core Features & Use Cases - Worst-Step Identification: Compares each funnel step's abandon rate against ecommerce benchmarks to find the single fixable drop, then quantifies revenue opportunity with the formula abandoned_users × revenue_per_completed_user × 0.20. - Journey Continuation Analysis: Uses get_journey_continuation_analytics to reveal where cart or checkout abandoners navigate next, distinguishing comparison-shopping from confusion or site exits. - Quadrant-Stratified Funnels: Runs the same funnel across new/returning and mobile/desktop filters to determine whether friction is a cold-traffic trust problem or a structural issue. - Use Case: A store sees high checkout abandonment. The Skill pulls the funnel, finds Checkout Start → Complete abandons at 68% versus a 30–50% benchmark, estimates $56,000/month opportunity, then drills into checkout click and revenue-per-element data to locate the friction. ## Quick Start Ask Claude to find where our purchase funnel is losing the most users this month and estimate the revenue opportunity from fixing the worst step.

Frequently Asked Questions about funnel-and-journey-diagnostics

High-intent search queries and answers about installing and using this skill.

FAQPage Schema
How do I find where my ecommerce funnel is losing the most users?▼

Call get_funnels with steps for PRODUCT_VIEWED, ADD_TO_CART, CHECKOUT_STARTED, and CHECKOUT_COMPLETED. Compare each step's abandoned_rate against benchmarks (80–90% for product view, 40–60% for cart, 30–50% for checkout) to find the fixable drop.

How to calculate revenue opportunity from funnel abandonment?▼

Multiply abandoned_users by revenue_per_completed_user at that step by 0.20, representing a 20% improvement in the worst drop step. For example, 3,200 abandoned users at $87.50 revenue per completed user yields $56,000 in monthly opportunity.

How do I see where cart abandoners go next?▼

Use get_site_pages to find the cart page ID, then call get_journey_continuation_analytics with that page in sequence_page_ids and include_continuation set to true. The destination distribution reveals comparison-shopping, confusion, or site exits.

Should I use PAGE_VIEW or EVENT steps in funnel analysis?▼

Use EVENT steps when your platform tracks named events like CHECKOUT_STARTED, since PAGE_VIEW steps can overcount users who refresh or revisit the checkout page. Reserve PAGE_VIEW steps for milestones defined only by page visitation.

Why is my funnel analysis unreliable on short date ranges?▼

Low-traffic funnels need at least 30 days of data for stable step-to-step rates. A 7-day window on a low-traffic site produces high variance, making abandon rates unreliable for prioritization decisions.

When is high funnel drop-off not actually a problem?▼

Natural attrition is expected: 80–90% of product viewers not adding to cart is normal browsing behavior. Only steps with abandon rates significantly above benchmark ranges indicate fixable design, copy, or experience problems.