erp-customer-service
CommunityEnhance customer service with ERP insights.
Product & Management#customer service#erp#support tickets#SLA#warranty#customer satisfaction#churn analysis
Authorvctplatform
Version1.0.0
Installs0
System Documentation
What problem does it solve?
This Skill provides comprehensive reporting and analysis for customer service and after-sales operations within an ERP system, aiming to improve support efficiency, customer satisfaction, and retention.
Core Features & Use Cases
- Ticket Management: Track new, in-progress, and resolved support tickets, monitor SLA compliance, and analyze response/resolution times.
- Customer Feedback Analysis: Measure Net Promoter Score (NPS), Customer Satisfaction Score (CSAT), and Customer Effort Score (CES) to gauge customer sentiment.
- Warranty & Returns: Monitor warranty claims, processing times, and costs, as well as return rates.
- Churn Analysis: Identify at-risk and churned customers based on their activity and order history.
- Knowledge Base Performance: Track the effectiveness of the knowledge base in deflecting tickets and aiding customers.
Quick Start
Generate a report on ticket analytics for the current month.
Dependency Matrix
Required Modules
None requiredComponents
scriptsreferences
💻 Claude Code Installation
Recommended: Let Claude install automatically. Simply copy and paste the text below to Claude Code.
Please help me install this Skill: Name: erp-customer-service Download link: https://github.com/vctplatform/vct-erp/archive/main.zip#erp-customer-service Please download this .zip file, extract it, and install it in the .claude/skills/ directory.
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