Skills
.Work. You
Rest

customer-escalation

Official

Escalate critical customer issues.

#issue management#bug report#engineering#customer support#product#escalation#churn risk
Authoranthropics
Version1.0.0
Installs0

System Documentation

What problem does it solve?

This Skill streamlines the process of escalating critical customer issues to the appropriate internal teams, ensuring timely resolution and clear communication.

Core Features & Use Cases

  • Contextual Escalation: Packages issues with all necessary context for engineering, product, or leadership.
  • Impact Assessment: Quantifies business impact to prioritize effectively.
  • Structured Briefing: Generates a clear, actionable escalation brief.
  • Use Case: A high-value customer is threatening to churn due to a critical bug. This Skill helps you quickly gather all relevant details, assess the business impact, and create a concise escalation brief for the engineering lead.

Quick Start

Use the customer-escalation skill to package an issue with the summary API returning 500 errors for Acme Corp and the customer name Acme Corp.

Dependency Matrix

Required Modules

None required

Components

references

💻 Claude Code Installation

Recommended: Let Claude install automatically. Simply copy and paste the text below to Claude Code.

Please help me install this Skill:
Name: customer-escalation
Download link: https://github.com/anthropics/knowledge-work-plugins/archive/main.zip#customer-escalation

Please download this .zip file, extract it, and install it in the .claude/skills/ directory.
View Source Repository

Agent Skills Search Helper

Install a tiny helper to your Agent, search and equip skill from 223,000+ vetted skills library on demand.