What problem does it solve? Starting a Six Sigma improvement project without a clear problem definition, measurable customer requirements, or sponsor authorization leads to scope creep and failed projects. This Skill structures the DMAIC Define phase so teams produce a complete, approvable Project Charter before investing in measurement and analysis. ## Core Features & Use Cases - VOC to CTQ Conversion: Collects Voice of Customer data using six documented techniques (interviews, surveys, complaint analysis, Gemba, focus groups, support data) and converts it into measurable Critical-to-Quality requirements. - Project Charter Generation: Produces a formal charter with Problem Statement, Goal Statement, Business Case, SIPOC process map, scope boundaries, RACI matrix, and DMAIC timeline using a ready-made template. - Quality Gates and Red Flags: Enforces sponsor tollgate approval and flags common Define-phase failures such as CTQs without VOC data or problem statements that assume causes. - Use Case: A logistics team seeing 18% late deliveries uses this Skill to interview customers, define CTQs like on-time delivery percentage, map the fulfillment SIPOC, and get a signed charter before starting the Measure phase. ## Quick Start Start the DMAIC Define phase for my delivery-delay improvement project and help me build the Project Charter with VOC, CTQs, and SIPOC.
