What problem does it solve? Starting a Six Sigma improvement project without a clear problem definition, measurable customer requirements, or sponsor authorization leads to scope creep and failed projects. This Skill structures the DMAIC Define phase so the team produces an approved Project Charter before any measurement begins. ## Core Features & Use Cases - VOC to CTQ conversion: Collects Voice of Customer data using six documented techniques (interviews, surveys, complaint analysis, Gemba, focus groups, support data) and converts it into measurable Critical-to-Quality requirements. - Project Charter generation: Produces a formal charter with Problem Statement, Goal Statement, Business Case, SIPOC map, scope boundaries, RACI matrix, and DMAIC timeline using a ready-made template. - Tollgate discipline: Enforces sponsor approval as a hard gate before advancing to the Measure phase, with red-flag detection and anti-rationalization guidance. - Use Case: A logistics team sees 18% of orders delivered late. Use this Skill to interview customers, define CTQs like on-time delivery percentage, map the fulfillment SIPOC, and get a signed charter authorizing the improvement project. ## Quick Start Start the DMAIC Define phase for my late-delivery problem and help me build the Project Charter with VOC, CTQs, and a SIPOC map.
