customer-journey-stages

What problem does it solve?

This Skill helps define the current stages of customer experience for specific customer types, providing a foundational structure for subsequent customer experience research and journey mapping.

Core Features & Use Cases

• Stage Definition: Articulates the distinct phases a customer goes through when interacting with a product or service.
• Research Foundation: Establishes a clear framework for conducting customer experience research (observation, interviews, etc.).
• Journey Mapping Input: Provides the X-axis for creating a User Journey Map.
• Use Case: Before conducting customer interviews about a new subscription management app, use this Skill to define the typical stages a user goes through, from realizing a need for such a service to managing their subscriptions effectively.

Quick Start

Use the customer-journey-stages skill to define the customer experience stages for a subscription management MVP.