customer-journey-map
CommunityMap customer experiences, find pain points.
Product & Management#user experience#strategy#pain points#customer journey#customer experience#mapping
AuthorJohnnnmai
Version1.0.0
Installs0
System Documentation
What problem does it solve?
This Skill helps you visualize and understand the complete customer experience across all touchpoints, identifying pain points and opportunities for improvement.
Core Features & Use Cases
- Comprehensive Mapping: Documents customer actions, touchpoints, emotions, KPIs, business goals, and teams involved at each stage (Awareness, Consideration, Decision, Service, Loyalty).
- Pain Point Identification: Clearly highlights areas of friction and negative customer experience.
- Cross-functional Alignment: Provides a shared view for marketing, sales, product, and support teams.
- Use Case: Map the journey of a new user signing up for a SaaS product, from initial ad impression to becoming a loyal advocate, to identify where users get stuck and how to improve their onboarding.
Quick Start
Create a customer journey map for a B2B SaaS onboarding experience from signup to first value.
Dependency Matrix
Required Modules
None requiredComponents
referencesscripts
💻 Claude Code Installation
Recommended: Let Claude install automatically. Simply copy and paste the text below to Claude Code.
Please help me install this Skill: Name: customer-journey-map Download link: https://github.com/Johnnnmai/100x-product-manager/archive/main.zip#customer-journey-map Please download this .zip file, extract it, and install it in the .claude/skills/ directory.
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