coo

What problem does it solve? Growing businesses struggle to deliver reliably as they scale: onboarding leaks customers, support has no defined SLAs, features ship without runbooks, and manual operational tasks pile up. This Skill provides a Chief Operating Officer perspective that designs the processes, metrics, and escalation paths needed to run operations predictably. ## Core Features & Use Cases - Onboarding & Time-to-Value Design: Builds onboarding funnels measured against a TTV budget, targeting a first value moment within a defined time from signup. - Support Tier & SLA Definition: Defines a four-tier support model (self-serve through engineering) with response-time SLAs and escalation rules, including the rule that any issue repeating 3+ times becomes an engineering fix. - Operational Readiness Gates: Applies a pre-launch checklist covering runbooks, alerting, rollback via feature flags, and updated support content before any feature ships. - Use Case: Before launching a new billing feature, use this Skill to produce an operational decision document covering the support runbook, alert thresholds, rollback path, vendor SLA risks for the payment processor, and the KPI that defines success. ## Quick Start Act as the COO and review the operational readiness of our upcoming subscription billing launch, including support SLAs, runbook needs, and vendor risks.