What problem does it solve? Answering customer emails forces a small business owner to manually look up order status in the payment system, dig through CRM history, and compose a reply — a context switch repeated for every ticket. This Skill gathers the facts automatically and prepares a draft in the owner's voice, so the owner only reviews instead of assembling data by hand. ## Core Features & Use Cases - Context gathering: Extracts the customer's contact, order number, and issue from a forwarded email or messenger message, then pulls payment status from the payments system (e.g., YooKassa, Tinkoff Kassa) and history from the CRM (e.g., Bitrix24, amoCRM). - Owner-voice drafting: Prepares a reply matched to the ticket type (refund request, order status question, general complaint) and flags data gaps inline so nothing false gets sent. - Approval-gated refunds: Never sends a reply or processes a refund without explicit owner confirmation, showing amount, customer, and transaction number first. - Use Case: A customer emails about a defective product demanding a refund. Forward the email, and the Skill finds the 5,600 ₽ transaction, pulls the CRM record, drafts a reply, and waits for your "Yes" before issuing the refund. ## Quick Start Forward a customer email and say "answer this client" to get a fact-checked draft reply with payment and CRM context attached.
