Skills
.Work. You
Rest

ConnectWise PSA Ticket Management

Official

Manage ConnectWise PSA tickets efficiently.

Software Engineering#tickets#ticketing#service desk#msp#psa#connectwise
Authorwyre-technology
Version1.0.0
Installs0

System Documentation

What problem does it solve?

This Skill streamlines the management of service desk operations within ConnectWise PSA, reducing the time and effort required to handle tickets.

Core Features & Use Cases

  • Ticket Creation & Updates: Easily create, update, and assign tickets.
  • Status & Priority Management: Accurately track ticket progress through various statuses and priorities.
  • SLA Tracking: Understand and manage Service Level Agreements for timely resolution.
  • Use Case: A user needs to quickly create a new high-priority ticket for a system outage, assign it to the appropriate team, and ensure it's visible in the service desk queue.

Quick Start

Use the ConnectWise PSA Ticket Management skill to create a new ticket with the summary "User unable to log in" for company ID 12345.

Dependency Matrix

Required Modules

None required

Components

references

💻 Claude Code Installation

Recommended: Let Claude install automatically. Simply copy and paste the text below to Claude Code.

Please help me install this Skill:
Name: ConnectWise PSA Ticket Management
Download link: https://github.com/wyre-technology/msp-claude-plugins/archive/main.zip#connectwise-psa-ticket-management

Please download this .zip file, extract it, and install it in the .claude/skills/ directory.
View Source Repository

Agent Skills Search Helper

Install a tiny helper to your Agent, search and equip skill from 223,000+ vetted skills library on demand.