ConnectWise Automate Alerts

What problem does it solve?

This skill streamlines the management of alerts within ConnectWise Automate, enabling users to efficiently monitor, acknowledge, and act upon critical system notifications.

Core Features & Use Cases

• Alert Monitoring: View active, new, and historical alerts with detailed information.
• Alert Management: Acknowledge, resolve, and add notes to alerts to track actions taken.
• Ticket Integration: Automatically create tickets in ConnectWise PSA from alerts for further tracking and resolution.
• Use Case: When a "Disk C: Low Space" alert is triggered on a client's server, use this skill to acknowledge the alert, create a new ticket in ConnectWise, and assign it to the appropriate support team.

Quick Start

Use this skill to acknowledge alert ID 54321 and create a ticket for it.