What problem does it solve? Churn risk hides across disconnected surfaces — usage drops, support spikes, and billing friction each look benign alone. This Skill combines all three signal surfaces into one ranked, evidence-backed risk list so you know which accounts need attention first, without guessing. ## Core Features & Use Cases - Multi-surface risk scoring: Combines usage, support, and billing signals per account into low, watch, or at-risk tiers ranked by consequence. - Evidence-linked scores: Every score carries the linked signals that produced it — ticket links, invoice links, usage windows, and dates — so no score is an unverifiable rumor. - Honest unscored handling: Accounts with unreadable surfaces are marked UNSCORED with the unreachable surface named, never defaulted to healthy. - Use Case: Before a quarterly renewal review, run the skill on your book of business to get a dated markdown list of at-risk accounts with evidence links, watch-tier accounts trending wrong, and healthy counts. ## Quick Start Ask the assistant to score this quarter's account set for churn risk using usage, support, and billing signals, and produce a ranked risk list with evidence links.
