skills.rest
mengblom
mengblomCOMMUNITY
Explore all skills by this author →
GitHub

health-score

Scan customer account pages to compute Green/Yellow/Red health indicators and return an at-risk dashboard.

Updated Aug 23, 2026
Search Tags:#portfolio management#customer success#churn prevention#renewals#account health#proactive outreach#support issues
One-click install
npx skills add https://github.com/mengblom/dex-ghx --skill health-score-mengblom
Or copy as Structured Prompt for Agent▼
Please help me install this Agent Skill.
Skill: health-score
Source: https://github.com/mengblom/dex-ghx/tree/main/.claude/skills/_available/customer-success/health-score
Command: npx skills add https://github.com/mengblom/dex-ghx --skill health-score-mengblom

SYSTEM DOCUMENTATION & REQUIREMENTS

What problem does it solve?

This Skill helps customer success teams stop churn by identifying which accounts are slipping before problems become renewals-threatening.

Core Features & Use Cases

  • Portfolio health scanning: Reviews customer account pages to surface patterns like stale engagement, open issues, and renewal timing.
  • Risk indicator scoring: Classifies accounts into Green, Yellow, or Red based on concrete signals such as last contact recency and support ticket age.
  • Actionable outreach output: Produces a prioritized dashboard with reasons and recommended proactive next steps for each at-risk or watch-listed account, including renewal focus.

Quick Start

Ask the AI to run a full portfolio review and produce an at-risk dashboard with recommended outreach for the accounts it flags.

Frequently Asked Questions about health-score

High-intent search queries and answers about installing and using this skill.

FAQPage Schema
How do I identify at-risk customer accounts for churn prevention?▼

Identify at-risk accounts by scanning customer account pages for engagement recency, open support issues, product adoption signals, renewal timing, and champion involvement to prioritize proactive outreach.

What is account health scoring and how does it work?▼

Account health scoring evaluates customer accounts by analyzing concrete signals like last contact recency and support ticket age to classify accounts into Green, Yellow, or Red risk indicators.

How do I generate an at-risk account dashboard for my portfolio?▼

Generate an at-risk dashboard by running a full portfolio review that computes Green/Yellow/Red health indicators and returns a structured list of flagged accounts with reasons and outreach recommendations.

Can I use this for prioritizing customer success renewals across account tiers?▼

Yes, this applies to customer success workflows that need proactive churn prevention and renewal readiness prioritization across account segments or tiers.

What signals trigger a Red health indicator for a customer account?▼

Red health indicators are triggered by concrete negative signals such as stale engagement, open support issues, low product adoption, approaching renewal timing, and lack of champion involvement.

What are the limitations of automated account health scoring?▼

Automated account health scoring relies on scanning existing account page data, so its accuracy depends on the completeness of recorded engagement recency, support issues, and champion involvement signals.

Related Skills

Explore More Marketing & Sales Skills→
whmathews15whmathews15
1

health-score

Classify customer accounts as green, yellow, or red based on health signals.

Community
Intermediate
davekilleendavekilleen
461

health-score

Scan customer account pages to assess portfolio health and identify at-risk accounts.

Community
Intermediate
argenargen
1

customer-update

Append customer events to a chronicle entry via script.

Community
Advanced
hmzainjamilhmzainjamil
1

customer-success

Generate customer success plans with onboarding milestones, health scoring, and retention actions.

Community
Advanced