build-objection-playbook

What problem does it solve?

This Skill turns messy intake call recordings, notes, or documents into structured objection-response playbooks so intake teams can respond with empathy, clarity, and appropriate next steps. It reduces missed opportunities, inconsistent messaging, and risky responses by giving reps short, compliant scripts and escalation guidance tailored to charge type and urgency.

Core Features & Use Cases

• Automatic Input Handling: Accepts audio/video, PDFs, DOCX, and plain text; chains to transcription or OCR when needed and extracts objection language with surrounding context.
• Categorization & Analysis: Classifies objections (price, public defender, delay, distrust, competitor, denial, timing), assesses urgency and charge-type nuances, and explains what the caller is really saying.
• Practical Playbooks: Produces concise primary response scripts, alternative framings by caller tone, "what NOT to say" items, escalation guidance, and a compiled deliverable (summary table, full entries, quick-reference card) for desk use.
• Use Case: Intake managers use this to convert a week of call transcripts into a printable cheat sheet and scripted workflows for new reps.

Quick Start

Build an objection playbook from this transcript or file by telling the assistant: "Please create an objection playbook from [paste transcript or attach file path]."