What problem does it solve? Support teams facing an untriaged Zendesk queue need a defensible priority order and a next step for every ticket, without risking premature replies or status changes. This Skill turns a raw ticket batch into a ranked triage with a written rationale per ticket and draft-only next actions. ## Core Features & Use Cases - Priority ranking with rationale: Scores each ticket on urgency, impact, age, and SLA risk, writing the reasoning for every rank. - Draft-only next actions: Produces draft replies, suggested assignees, and suggested macros, each labeled as awaiting owner approval — never sends or modifies tickets. - Batch reconciliation: Compares two triage batches ticket by ticket, resolving conflicts and orphans with stated reasons. - Use Case: A support lead pastes a morning queue of 40 tickets and receives a ranked list with rationales, a delegate/escalate lane, and drafts ready for review before anything is sent. ## Quick Start Triage this Zendesk ticket batch, rank each ticket by priority with a rationale, and draft the next action for anything that needs one.
