What problem does it solve? When a new Azure VM or Storage support case lands, engineers often don't know where to start or whether the case even belongs to their team. This Skill turns a pasted case body or free-form symptom into a structured troubleshooting direction and settles ownership questions with concrete Support Area Path recommendations. ## Core Features & Use Cases - Six-section triage cockpit: Classifies the case (fault, performance, advisory, RCA, how-to), then produces interpretation, scope questions, ranked root-cause hypotheses with confidence levels, step-by-step troubleshooting, cited TSG/MS Learn references, and next-skill recommendations. - Scope and route decisions: Determines whether a case is in VM/Storage scope, resolves borderline ownership disputes (SQL-on-VM, Bastion, Azure Files vs managed disk), and recommends the correct Support Area Path plus owning team from a 53k+ path catalog. - Autopilot mode: Optionally chains up to three read-only diagnostic steps (Kusto queries, guest log analysis) automatically, with guardrails that never touch customer subscriptions or change case state. - Use Case: An engineer receives a case saying a production Linux VM rebooted at 03:15 UTC with no maintenance window. The Skill classifies it as a fault case, lists Service Healing and kernel panic hypotheses with confirmation steps, cites the reboot-attribution TSG, and recommends a platform Kusto query as the next move. ## Quick Start Paste the case body or describe the symptom and ask where to start troubleshooting this Azure VM case.
