ticket-search
OfficialSearch Freshservice tickets instantly.
AuthorNCLGISA
Version1.0.0
Installs0
System Documentation
What problem does it solve?
This Skill overcomes the limitations of Freshservice's built-in filtering by enabling comprehensive searches within ticket subjects and descriptions, allowing for more precise issue identification and faster resolution.
Core Features & Use Cases
- Keyword Search: Find tickets containing specific terms in their subject or description.
- Advanced Filtering: Narrow down results by status, category, and department.
- Use Case: Quickly locate all open tickets related to "UPS battery" within the "IT" department to prioritize urgent hardware issues.
Quick Start
Search for tickets with the keyword "UPS" and status "open".
Dependency Matrix
Required Modules
None requiredComponents
scripts
💻 Claude Code Installation
Recommended: Let Claude install automatically. Simply copy and paste the text below to Claude Code.
Please help me install this Skill: Name: ticket-search Download link: https://github.com/NCLGISA/trellis-catalog/archive/main.zip#ticket-search Please download this .zip file, extract it, and install it in the .claude/skills/ directory.
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