ticket-classification

Name: ticket-classification
Availability: InStock
Author: udacity

Official

Classify tickets by urgency for smart routing.

Data & Analytics #automation #workflow #routing #urgency #support #tickets #classify

Authorudacity

Version1.0.0

Installs0

System Documentation

What problem does it solve?

This skill helps support teams quickly determine the urgency and routing path for incoming tickets by analyzing subject and body content.

Core Features & Use Cases

Automatic urgency and category classification based on ticket text
Routing decisions for assignment to engineering, billing, or support teams
Real-world applicability in multi-channel support workflows

Quick Start

Provide a structured classification for a sample ticket to determine its urgency and routing.

Dependency Matrix

Required Modules

None required

Components

Standard package

💻 Claude Code Installation

Recommended: Let Claude install automatically. Simply copy and paste the text below to Claude Code.

Please help me install this Skill:
Name: ticket-classification
Download link: https://github.com/udacity/cd14715-claude-code-classroom/archive/main.zip#ticket-classification

Please download this .zip file, extract it, and install it in the .claude/skills/ directory.

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