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support-triage

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Resolve user issues, fast.

Content & Communication#incident response#customer service#support#triage#escalation#SLA management
AuthorRyko1141
Version1.0.0
Installs0

System Documentation

What problem does it solve?

This Skill streamlines customer support by automatically classifying, prioritizing, and routing incoming user requests, ensuring timely resolution and efficient escalation.

Core Features & Use Cases

  • Automated Triage: Classifies issues from Discord, DMs, and support tickets into categories like EA setup, broker problems, or billing disputes.
  • Prioritization & Routing: Assigns severity levels and directs issues to the appropriate agent (Engineering, Business Strategy, Finance).
  • SLA Management: Monitors response and resolution times to meet service level agreements.
  • Incident Detection: Identifies and manages multi-user issues proactively.
  • FAQ Deflection: Resolves common queries using a knowledge base.
  • Use Case: A user reports an "EA not trading" issue on Discord. The skill classifies it as a high-severity EA issue, checks common solutions via FAQ, and if unresolved, escalates it to the Engineering Agent with all relevant user context.

Quick Start

Use the support-triage skill to classify a new issue reported on Discord by user 'trader123' with the description 'My EA is not attaching to MT5'.

Dependency Matrix

Required Modules

None required

Components

scriptsreferences

💻 Claude Code Installation

Recommended: Let Claude install automatically. Simply copy and paste the text below to Claude Code.

Please help me install this Skill:
Name: support-triage
Download link: https://github.com/Ryko1141/Hedge-Edge-agentic/archive/main.zip#support-triage

Please download this .zip file, extract it, and install it in the .claude/skills/ directory.
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