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support-ticket-triage

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Categorize and respond to support tickets

Content & Communication#customer service#categorization#support#triage#ticketing#response drafting
AuthorFancu1
Version1.0.0
Installs0

System Documentation

What problem does it solve?

This Skill streamlines the process of handling customer support requests by automatically categorizing, prioritizing, and drafting responses to tickets, emails, or chats.

Core Features & Use Cases

  • Automated Triage: Classifies incoming support requests into predefined categories and assigns priority levels.
  • Response Drafting: Generates draft replies based on the ticket content and desired tone.
  • Actionable Insights: Identifies potential root causes, necessary follow-ups, and teams to involve.
  • Use Case: A customer reports a bug. This Skill categorizes it as a 'Bug Report', sets priority to 'P2', and drafts an empathetic response acknowledging the issue while requesting specific details for reproduction.

Quick Start

Categorize and draft a response for the following support ticket: [Paste Ticket Text Here].

Dependency Matrix

Required Modules

None required

Components

Standard package

💻 Claude Code Installation

Recommended: Let Claude install automatically. Simply copy and paste the text below to Claude Code.

Please help me install this Skill:
Name: support-ticket-triage
Download link: https://github.com/Fancu1/dotfile/archive/main.zip#support-ticket-triage

Please download this .zip file, extract it, and install it in the .claude/skills/ directory.
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