support-debug

What problem does it solve?

This Skill helps support teams investigate Backstage OSS and Portal issues by collecting, validating, and organizing evidence from code, configuration, and logs, enabling rigorous root-cause analysis without making changes.

Core Features & Use Cases

• Read-only investigation across codebases, documentation, and logs for issue validation.
• Structured evidence validation through a formal workflow, including cross-repo checks, ticket context, and external references.
• Produce actionable findings with traceable references and customer-ready summaries for issues like misconfigurations, plugin bugs, or deployment problems.

Quick Start

To begin a session, trigger the support-debug skill, gather the complete ticket context, fetch the full conversation, retrieve the current Portal config, search for known issues and relevant docs, then compile findings into a structured report.