slack-incident-workflow

What problem does it solve?

This Skill automates and structures the process of managing network incidents directly within Slack, ensuring faster response times and clearer communication.

Core Features & Use Cases

• Automated Incident Declaration: Creates structured incident posts in Slack channels upon detection.
• Triage & Assignment: Facilitates incident commander assignment and tracks triage progress.
• Automated Investigation: Runs diagnostic commands and posts results directly into the incident thread.
• Status Updates & Escalation: Provides regular updates and follows a defined escalation matrix.
• Resolution & PIR: Tracks incident resolution and coordinates post-incident reviews.
• Use Case: When a network outage occurs, this Skill automatically declares the incident in a dedicated Slack channel, assigns an incident commander, runs automated troubleshooting steps, and posts findings, all within the same thread.

Quick Start

Use the slack-incident-workflow skill to declare a new P1 network incident in the #incidents channel.