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sla-calculation

Official

Compute SLA deadlines for support tickets.

Data & Analytics#ticket#escalation#timezone#risk#deadline#sla#business-hours
Authorudacity
Version1.0.0
Installs0

System Documentation

What problem does it solve?

SLA calculations are needed to determine accurate response deadlines and monitor compliance for support tickets.

Core Features & Use Cases

  • Matrices map customer tier and urgency to response times and coverage (24/7 vs business hours)
  • Business-hours calculations that skip weekends and holidays
  • Timezone normalization and cross-timezone deadline representation
  • Escalation and risk indicators based on time remaining

Quick Start

Provide inputs: submission time, customer tier, urgency, and timezone to compute the deadline.

Dependency Matrix

Required Modules

None required

Components

Standard package

💻 Claude Code Installation

Recommended: Let Claude install automatically. Simply copy and paste the text below to Claude Code.

Please help me install this Skill:
Name: sla-calculation
Download link: https://github.com/udacity/cd14715-claude-code-classroom/archive/main.zip#sla-calculation

Please download this .zip file, extract it, and install it in the .claude/skills/ directory.
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