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servicedesk-runbooks

Community

Safe, guided M365 service desk runbooks.

Content & Communication#automation#approval gates#runbooks#graph api#m365#service desk#exchange powershell
Authormarkus41
Version1.0.0
Installs0

System Documentation

What problem does it solve?

Deep expertise in M365 service desk automation — safe guided workflows for common IT tickets including shared mailbox access, MFA resets, file recovery, password resets, group membership changes, license assignments, and end-to-end account lifecycle with pre-checks, approval gates, and end-user verification via Graph API and Exchange PowerShell.

Core Features & Use Cases

  • Pre-checks, approval gates, and execution patterns for consistent service delivery.
  • End-user communication templates and verification steps to ensure auditable changes.
  • Supported runbooks include Shared Mailbox Access, MFA Reset, File Recovery, Password Reset, Group Membership, License Assignment, and Account Disable/Enable.

Quick Start

Install or enable the servicedesk-runbooks skill and trigger a runbook with a service desk event.

Dependency Matrix

Required Modules

None required

Components

Standard package

💻 Claude Code Installation

Recommended: Let Claude install automatically. Simply copy and paste the text below to Claude Code.

Please help me install this Skill:
Name: servicedesk-runbooks
Download link: https://github.com/markus41/Claude-m/archive/main.zip#servicedesk-runbooks

Please download this .zip file, extract it, and install it in the .claude/skills/ directory.
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