What problem does it solve? Documenting repeatable operational procedures is time-consuming and often produces inconsistent, incomplete runbooks that fail under pressure. This Skill structures the creation of runbooks and SOPs so that on-call guides, escalation paths, and verification steps are complete and actionable. ## Core Features & Use Cases - Structured Runbook Generation: Produces runbooks with metadata headers, prerequisites, numbered steps with expected results, verification checks, and rollback instructions. - Decision Trees & Escalation Matrices: Builds branching decision points with fallback paths and tiered escalation matrices including triggers, contacts, and SLAs. - Communication Templates & Validation: Includes pre-written stakeholder communication templates and a validation process (technical review, walk-through, blind test) plus post-execution review checklists. - Use Case: An on-call engineer asks to document the database failover procedure. The Skill produces a complete runbook with prerequisites, step-by-step actions, a decision tree for failure scenarios, an escalation matrix, and rollback steps, exported via companyFILES as Markdown or DOCX. ## Quick Start Ask the agent to create a runbook for your procedure, for example: "Create a runbook for restarting the payment service, including escalation paths and rollback steps."
