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request-management

Community

Streamline ServiceNow requests and fulfillment.

Product & Management#workflow#approval#servicenow#fulfillment#request management#catalog item#RITM
Authorgroeimetai
Version1.0.0
Installs0

System Documentation

What problem does it solve?

This Skill simplifies and automates the entire lifecycle of service requests within ServiceNow, from initial catalog submission to final fulfillment.

Core Features & Use Cases

  • Request Creation: Programmatically create service requests and request items (RITMs) with specified variables.
  • Task Management: Generate and manage fulfillment tasks associated with RITMs, including setting due dates and assignment groups.
  • Status Tracking: Query and monitor the status of requests and their associated approvals.
  • Variable Handling: Access, validate, and manage variables associated with catalog items.
  • Use Case: Automatically create a new RITM for a software access request, assign fulfillment tasks to the IT Security team, and track its approval status.

Quick Start

Use the request-management skill to create a new service request for the 'New Laptop' catalog item for the current user.

Dependency Matrix

Required Modules

None required

Components

Standard package

💻 Claude Code Installation

Recommended: Let Claude install automatically. Simply copy and paste the text below to Claude Code.

Please help me install this Skill:
Name: request-management
Download link: https://github.com/groeimetai/snow-flow/archive/main.zip#request-management

Please download this .zip file, extract it, and install it in the .claude/skills/ directory.
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