What problem does it solve? Revenue teams lose customer context at every handoff: pain discovered in sales never reaches customer success, promised impact is never verified, and seller urgency gets mistaken for real customer deadlines. This Skill reviews conversations, account plans, handoffs, and renewal or expansion proposals to check whether customer impact claims are grounded in actual evidence. ## Core Features & Use Cases - SPICED Evidence Review: Extracts and versions situation, pain, impact, critical event, and decision evidence, flagging missing causal links instead of filling gaps. - Handoff and Lifecycle Audit: Traces promised impact from signature through implementation, renewal, and expansion, requiring source-linked context to survive each handoff. - Structured Review Packet: Returns a verdict, 0-4 score, confidence level, findings with severity and recommendations, vetoes, and open questions. - Use Case: Before approving a renewal proposal, run this review to confirm the claimed customer impact has a baseline, source, and verified outcome rather than relying on a CRM stage or health score. ## Quick Start Use recurring-customer-impact to review this account plan and renewal proposal and tell me whether the claimed customer impact is supported by evidence.
