problem-management
CommunityStreamline ServiceNow Problem Management.
Software Engineering#root cause analysis#incident management#servicenow#problem management#known error#kedb
Authorgroeimetai
Version1.0.0
Installs0
System Documentation
What problem does it solve?
This Skill automates and streamlines the ServiceNow Problem Management lifecycle, from identifying root causes to managing known errors and implementing permanent fixes.
Core Features & Use Cases
- Problem Creation: Create problem records from multiple incidents, identifying the highest impact.
- Root Cause Analysis (RCA): Initiate RCA workflows, document findings, and identify contributing factors.
- Known Error Database (KEDB): Create and search for known errors, linking them to problems and providing workarounds.
- Problem Resolution: Resolve problems, link to change requests, and update related known errors.
Quick Start
Use the problem-management skill to create a new problem record from incident sys_ids 'INC0010001' and 'INC0010002' with the title 'Intermittent Service Outage'.
Dependency Matrix
Required Modules
None requiredComponents
scripts
💻 Claude Code Installation
Recommended: Let Claude install automatically. Simply copy and paste the text below to Claude Code.
Please help me install this Skill: Name: problem-management Download link: https://github.com/groeimetai/snow-flow/archive/main.zip#problem-management Please download this .zip file, extract it, and install it in the .claude/skills/ directory.
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