printer-troubleshooting

Diagnoses POS printer failures by classifying print job error types before retrying.

Updated Jul 4, 2026
One-click install
npx skills add https://github.com/Techno-Rocky/rocky-regi-plugins --skill printer-troubleshooting-techno-rocky
Or copy as Structured Prompt for Agent▼
Please help me install this Agent Skill.
Skill: printer-troubleshooting
Source: https://github.com/Techno-Rocky/rocky-regi-plugins/tree/main/plugins/rocky-floor/skills/printer-troubleshooting
Command: npx skills add https://github.com/Techno-Rocky/rocky-regi-plugins --skill printer-troubleshooting-techno-rocky

SYSTEM DOCUMENTATION & REQUIREMENTS

What problem does it solve? When receipts or kitchen tickets stop printing, staff often blindly hammer the reprint button, wasting paper and never fixing the real cause. This Skill reads the print job status and error type first, then narrows the cause to paper, network, or configuration before taking any action. ## Core Features & Use Cases - Error-type triage: Classifies failures by error signature (EX_TIMEOUT+200 means paper jam/out, Failed to fetch+HTTP 0 means network loss, claim jobs failed means benign transient blip) so the right fix is applied. - Safe execution gating: Read-only diagnostics (list_print_jobs, list_printers, get_print_transport) run first; test prints, retries, and transport changes require explicit human confirmation, one operation at a time. - Escalation handling: Near-irreversible transport changes require manager/admin approval, and permission-denied operations are escalated rather than forced. - Use Case: A kitchen ticket stops arriving mid-service. The Skill checks the failed job, sees EX_TIMEOUT with HTTP 200, concludes the printer is reachable but out of paper, and directs staff to refill paper before retrying that single job. ## Quick Start Ask the assistant to figure out why the kitchen tickets are not printing and diagnose the cause before resending anything.

Frequently Asked Questions about printer-troubleshooting

High-intent search queries and answers about installing and using this skill.

FAQPage Schema
How do I troubleshoot a kitchen ticket printer that stopped printing?▼

First read the print job status and error string instead of resending. EX_TIMEOUT with HTTP 200 means the job reached the printer but paper is out or jammed; Failed to fetch with HTTP 0 means a network break. Fix the physical or network cause first, then retry one job at a time.

Why does my receipt printer show a successful job but nothing prints?▼

A successful job status with no physical output points to the printer hardware itself: paper supply, paper jams, an open cover, or power. EX_TIMEOUT errors can look like HTTP successes, so verify with on-site physical checks rather than the status display alone.

Should I retry failed print jobs immediately when printing fails?▼

No. Retrying before identifying the error type is the worst move. If the network is down, retries just pile up identical failures. Resolve the root cause first, then resend failed jobs one at a time after confirming the fix worked.

What does a 'claim jobs failed' error mean on a POS printer?▼

It is usually a benign transient polling failure that recovers on the next cycle. Do not treat a single occurrence as a network outage or rush to reconfigure; only investigate connectivity if the error repeats or persists.

Can floor staff change the printer transport settings themselves?▼

No. Changing the print transport method is a near-irreversible configuration change requiring explicit manager or admin approval. Staff-level permissions may be rejected with a 422-equivalent error, in which case the issue is escalated to an administrator rather than forced through.