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persona-customer-support

Triage support emails, convert them to tasks, and update ticket statuses.

4|2|Updated Feb 26, 2026
Search Tags:#automation#escalation#customer-support#ticket-tracking#inbox-management#task-conversion
One-click install
npx skills add https://github.com/73ai/openbotkit --skill persona-customer-support-73ai
Or copy as Structured Prompt for Agent▼
Please help me install this Agent Skill.
Skill: persona-customer-support
Source: https://github.com/73ai/openbotkit/tree/main/skills/persona-customer-support
Command: npx skills add https://github.com/73ai/openbotkit --skill persona-customer-support-73ai

SYSTEM DOCUMENTATION & REQUIREMENTS

What problem does it solve?

Manages customer support workflows by turning inbox activity into trackable tasks, approvals, and escalations, ensuring transparent handling of tickets.

Core Features & Use Cases

  • Triage the support inbox and categorize requests quickly.
  • Convert customer emails into actionable tasks and tickets.
  • Log ticket status updates in a centralized tracking sheet.
  • Escalate urgent issues to the team Chat space for rapid attention.
  • Schedule follow-ups with customers and reminders using calendar integrations.

Quick Start

Triage the support inbox with gws gmail +triage --query 'label:support' and log updates with gws sheets +append.

Frequently Asked Questions about persona-customer-support

High-intent search queries and answers about installing and using this skill.

FAQPage Schema
How do I automate customer support workflows from inbox to resolution?▼

Automate customer support workflows by triaging incoming Gmail messages, converting emails into trackable tasks, appending ticket status updates to Google Sheets, and escalating urgent issues to Google Chat.

Can I convert support emails into actionable tickets in Google Sheets?▼

Yes, you can convert support emails into actionable tickets by triaging labeled Gmail messages and appending the extracted task details and status updates directly into a centralized Google Sheets tracking spreadsheet.

What is the best way to escalate urgent customer support tickets to a team chat?▼

Escalate urgent customer support tickets by identifying high-priority messages within the triaged Gmail inbox and automatically routing alerts with ticket context directly to a designated Google Chat space for rapid team attention.

Does this customer support automation require Gmail and Google Sheets integrations?▼

Yes, customer support automation requires Google Workspace integrations, specifically utility skills for Gmail, Sheets, Chat, and Calendar to manage inbox triage, ticket tracking, team escalation, and follow-up scheduling.

How do I schedule customer follow-ups and reminders using calendar integrations?▼

Schedule customer follow-ups and reminders by leveraging Google Calendar integrations to automatically create events from resolved support tickets, ensuring timely post-resolution communication and task tracking.

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