Patient Journey Mapping
CommunityMap patient journeys, find friction.
Product & Management#journey mapping#healthcare#service design#CAHPS#patient experience#patient satisfaction
AuthorGoldenZero
Version1.0.0
Installs0
System Documentation
What problem does it solve?
This Skill helps healthcare organizations understand and improve the patient experience by mapping out every step of a patient's journey, identifying pain points, and suggesting actionable improvements.
Core Features & Use Cases
- End-to-End Journey Mapping: Visualizes the entire patient experience from initial contact to post-discharge.
- Friction Point Identification: Pinpoints areas of inefficiency, confusion, or dissatisfaction.
- CAHPS Alignment: Evaluates touchpoints against established patient satisfaction metrics.
- Use Case: A hospital can use this skill to analyze the journey of a patient undergoing a specific surgery, identifying long wait times, unclear instructions, or poor communication that lead to lower patient satisfaction scores.
Quick Start
Map the patient journey for a total joint replacement, highlighting key friction points and suggesting improvements.
Dependency Matrix
Required Modules
None requiredComponents
assetsreferencesscripts
💻 Claude Code Installation
Recommended: Let Claude install automatically. Simply copy and paste the text below to Claude Code.
Please help me install this Skill: Name: Patient Journey Mapping Download link: https://github.com/GoldenZero/skills/archive/main.zip#patient-journey-mapping Please download this .zip file, extract it, and install it in the .claude/skills/ directory.
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