omni-routes

What problem does it solve?

This Skill allows for the dynamic management of how incoming messages or requests are routed to different AI agents or providers within the Omni platform, enabling flexible and intelligent conversation handling.

Core Features & Use Cases

• Create, Update, Delete Routes: Define rules based on chat ID, user ID, or person ID to direct conversations.
• Route Prioritization: Set priority levels to determine which route takes precedence.
• Conditional Routing: Implement LLM-based gates to decide if an agent should respond.
• Test Routing Logic: Simulate routing to verify rules before deployment.
• View Metrics: Monitor the performance and usage of routing rules.
• Use Case: Automatically route all customer support inquiries from a specific user ID to a specialized support agent, while general inquiries go to a default bot.

Quick Start

Create a route to send messages from chat ID '12345' to agent ID 'agent-xyz' with high priority.