nw-discovery-methodology

A question-first approach to user journey mapping interrogates goals, triggers, and mental models before sketching solutions. This ensures the sketch acts as a testable understanding of the user journey rather than an arbitrary starting point.

Structure a design discovery session using a seven-phase framework: Goal Discovery, Mental Model, Emotional Journey, Shared Artifacts, Error Paths, and Integration Points. This methodology surfaces deep understanding before any sketching begins.

Start sketching during journey mapping only after questioning goals, triggers, success criteria, and mental models. Use working-hypothesis sketches that evolve with user answers to ensure progress remains visible and adjustable.

Yes, you can use this question-first discovery methodology for early-stage journey design. It provides a structured, phase-driven interrogation workflow specifically applied during discovery sessions to surface emotional journeys and integration points.

The best way to document error paths in user journeys is through explicit artifact tracking within a multi-phase discovery framework. This captures edge cases alongside shared artifacts and integration points before finalizing sketches.