NPS Action Planner
CommunityTurn NPS feedback into action.
Marketing & Sales#customer experience#action planning#nps#feedback analysis#customer loyalty#cx strategy
AuthorGoldenZero
Version1.0.0
Installs0
System Documentation
What problem does it solve?
This Skill transforms raw Net Promoter Score (NPS) data into actionable strategies to improve customer loyalty and business outcomes by analyzing feedback and recommending targeted interventions.
Core Features & Use Cases
- Customer Segmentation: Divides customers into promoters, passives, and detractors based on NPS scores.
- Feedback Analysis: Identifies key drivers of customer sentiment for each segment.
- Action Planning: Generates prioritized intervention plans with estimated impact to improve NPS.
- Use Case: After a customer survey, use this Skill to understand why customers are unhappy, what delights your best customers, and what specific steps to take to improve scores and drive revenue.
Quick Start
Analyze the provided NPS responses and recommend actions to improve customer loyalty.
Dependency Matrix
Required Modules
None requiredComponents
referencesassets
💻 Claude Code Installation
Recommended: Let Claude install automatically. Simply copy and paste the text below to Claude Code.
Please help me install this Skill: Name: NPS Action Planner Download link: https://github.com/GoldenZero/skills/archive/main.zip#nps-action-planner Please download this .zip file, extract it, and install it in the .claude/skills/ directory.
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