missive-team-assignment

What problem does it solve?

This skill routes Missive conversations to the correct owner, enabling clear accountability and faster response times.

Core Features & Use Cases

• Assignment decision framework to route messages by topic, relationship, or workload.
• Contextful handoffs that include who should handle the task and why.
• Escalation and team-transfer patterns to ensure nothing falls through the cracks.

Quick Start

Use Missive actions to identify unassigned conversations and reassign them with a contextual note. For example: missive_conversations action: list missive_posts action: create post: { conversation: [conversation_id], markdown: "@[Name] - Assigning this to you as it's a billing question. Customer context: ... Please prioritize." }