What problem does it solve? Preparing for customer-facing meetings is often ad hoc, leading to unfocused discovery calls, generic demos, and weak follow-ups that stall deals and renewals. This Skill provides structured agendas, question frameworks, and follow-up templates for every type of customer meeting. ## Core Features & Use Cases - Meeting-Type Playbooks: Structured agendas and goals for discovery calls, demos, QBRs/EBRs, onboarding kickoffs, renewals, and escalation meetings. - Discovery Frameworks: SPIN selling questions (Situation, Problem, Implication, Need-Payoff) and active listening guidance to uncover real customer pain. - Preparation & Follow-Up: Pre-meeting research checklists, objection-handling techniques, strong closing scripts, and a post-meeting recap email template. - Use Case: A CSM preparing for a quarterly business review uses the EBR structure to present value delivered in the customer's language, prep answers to the three hardest questions, and leave with mutually agreed goals for the next quarter. ## Quick Start Help me prepare a 60-minute discovery call agenda with SPIN questions for a new prospect in the logistics industry.
