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kb-article

Official

Turn support issues into knowledge base articles.

Content & Communication#documentation#troubleshooting#knowledge base#support#article drafting#customer self-service
Authoranthropics
Version1.0.0
Installs0

System Documentation

What problem does it solve?

This Skill streamlines the process of creating clear, searchable knowledge base articles from resolved support tickets or common customer questions, improving self-service and reducing repetitive inquiries.

Core Features & Use Cases

  • Article Drafting: Generates structured KB articles based on provided issue details or ticket references.
  • Content Structuring: Organizes information using best practices for searchability and readability.
  • Use Case: A customer support agent resolves a recurring issue where users can't export data over 10k rows. They use this Skill with the ticket reference to draft a troubleshooting article explaining the problem, the solution, and how to avoid it.

Quick Start

Draft a knowledge base article about how to configure SSO with Okta.

Dependency Matrix

Required Modules

None required

Components

references

💻 Claude Code Installation

Recommended: Let Claude install automatically. Simply copy and paste the text below to Claude Code.

Please help me install this Skill:
Name: kb-article
Download link: https://github.com/anthropics/knowledge-work-plugins/archive/main.zip#kb-article

Please download this .zip file, extract it, and install it in the .claude/skills/ directory.
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