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TimothyNguyen04
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journey-map

Generate user and customer journey maps from structured input.

Updated Aug 23, 2026
Search Tags:#user experience#product strategy#service design#empathy mapping#customer lifecycle#journey map
One-click install
npx skills add https://github.com/TimothyNguyen04/pmos --skill journey-map-timothynguyen04
Or copy as Structured Prompt for Agent▼
Please help me install this Agent Skill.
Skill: journey-map
Source: https://github.com/TimothyNguyen04/pmos/tree/main/PM-OS/.claude/skills/journey-map
Command: npx skills add https://github.com/TimothyNguyen04/pmos --skill journey-map-timothynguyen04

SYSTEM DOCUMENTATION & REQUIREMENTS

💡 This Skill includes references (resource) components.

What problem does it solve?

This Skill helps you understand and visualize the end-to-end experience of your users or customers, identifying pain points and opportunities for improvement.

Core Features & Use Cases

  • User Journey Mapping: Map how users interact with your product, focusing on touchpoints, emotions, and pain points. Ideal for product and design teams.
  • Customer Journey Mapping: Map the entire customer lifecycle from awareness to advocacy, focusing on business goals and cross-functional handoffs. Ideal for GTM teams.
  • Use Case: A product manager can use this Skill to map the onboarding experience of a new user, identifying where users get stuck and improving the initial product adoption.

Quick Start

Use the journey-map skill to create a user journey map for the new user onboarding flow.

Frequently Asked Questions about journey-map

High-intent search queries and answers about installing and using this skill.

FAQPage Schema
How do I create a user journey map for product onboarding?▼

To create a user journey map, provide structured input on journey scope, personas, phases, touchpoints, and metrics. The skill generates a detailed onboarding map highlighting user interactions, emotions, and pain points to improve initial product adoption.

What is the difference between a user journey map and a customer journey map?▼

User journey mapping focuses on product interactions, touchpoints, and emotions for design teams, while customer journey mapping covers the business lifecycle from awareness to advocacy, focusing on cross-functional handoffs and GTM strategy alignment.

Can I map the entire customer lifecycle from awareness to advocacy?▼

Yes, customer journey mapping visualizes the entire customer lifecycle from awareness to advocacy. It requires structured input on business lifecycle stages and metrics to identify cross-functional handoffs and optimize GTM strategy.

What inputs do I need to generate a customer journey map?▼

Generating a customer journey map requires structured input detailing the journey scope, personas, phases, touchpoints, and metrics. This structured framework ensures accurate mapping of both user-centric experiences and business-centric lifecycles.

Does empathy mapping work with customer lifecycle visualization?▼

Empathy mapping integrates with customer lifecycle visualization by analyzing user emotions and interactions across touchpoints. This combined approach supports product development and cross-functional alignment by identifying specific pain points.

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