jira-service-management
CommunityStreamline ITSM workflows in Jira Service Management.
Authorgrandcamel
Version1.0.0
Installs0
System Documentation
What problem does it solve?
Jira Service Management teams frequently juggle service desks, requests, approvals, SLAs, and knowledge-base tasks manually, leading to delays and inconsistencies. This skill automates ITSM workflows to reduce toil and ensure repeatable processes across desks and teams.
Core Features & Use Cases
- ITSM workflow automation: create requests, manage approvals, transition states, link assets, and track SLAs across multiple service desks.
- Knowledge base integration and customer communications: suggest KB articles and attach relevant articles to requests.
- Real-world scenario: automatically route an incident that requires CAB approval, asset linkage, and SLA tracking.
Quick Start
Use the jira-as CLI to inspect your environment and create a sample incident:
- List service desks: jira-as jsm service-desk list
- Create an incident: jira-as jsm request create 1 10 --summary "Example incident" --description "Issue details here"
- Check SLA status: jira-as jsm sla get SD-123
Dependency Matrix
Required Modules
requestsjira
Components
scriptsreferences
💻 Claude Code Installation
Recommended: Let Claude install automatically. Simply copy and paste the text below to Claude Code.
Please help me install this Skill: Name: jira-service-management Download link: https://github.com/grandcamel/JIRA-Assistant-Skills/archive/main.zip#jira-service-management Please download this .zip file, extract it, and install it in the .claude/skills/ directory.
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