What problem does it solve? Ambiguous or cross-domain IT operations requests often lack a clear owner, verified evidence, or a safe execution path. This Skill acts as the front door for enterprise IT operations, converting vague requests into classified, prioritized, evidence-backed workflows with a single action register. ## Core Features & Use Cases - Cross-domain routing: Classifies requests and routes them to the right specialist workflow, covering identity, endpoint, Microsoft 365, network, cloud, security, backup, vendors, and change management. - Evidence discipline: Labels every fact as Observed, Reported, Inferred, or Unknown, and never fabricates ticket IDs, users, or completion claims. - Safety-tiered execution: Distinguishes read, draft, controlled write, high-impact, and destructive actions, requiring explicit approval and post-change verification for risky operations. - Use Case: When several users cannot access Teams and one laptop shows security warnings, the Skill classifies it as a cross-domain incident, checks service health and device alerts, routes work to M365 operations and security response, and maintains one action register with a stakeholder checkpoint. ## Quick Start Ask the assistant to review a cross-domain IT operations issue, such as an outage spanning identity, endpoint, and Microsoft 365, and produce a prioritized action plan with evidence status and owners.
