it-endpoint-support

Diagnoses and remediates enterprise endpoint issues using inventory, compliance, and telemetry evidence.

Updated Jun 21, 2026
One-click install
npx skills add https://github.com/lwokeray/cowork-plugins --skill it-endpoint-support-lwokeray
Or copy as Structured Prompt for Agent▼
Please help me install this Agent Skill.
Skill: it-endpoint-support
Source: https://github.com/lwokeray/cowork-plugins/tree/main/plugins/it-operations-cowork/skills/it-endpoint-support
Command: npx skills add https://github.com/lwokeray/cowork-plugins --skill it-endpoint-support-lwokeray

SYSTEM DOCUMENTATION & REQUIREMENTS

What problem does it solve? IT support teams often struggle to diagnose slow, unstable, or non-compliant devices without losing user data or diagnostic evidence. This Skill provides a structured diagnostic pipeline that separates device, profile, network, identity, application, policy, and hardware causes before any remediation. ## Core Features & Use Cases - Structured Diagnostic Pipeline: A 10-step workflow covering management connectivity, service health, resource pressure, policy comparison, and change correlation before selecting the smallest reversible fix. - Common Playbooks: Ready-made procedures for slow devices, disk-full conditions, update failures, enrollment/compliance issues, and application problems. - Remote Action Risk Controls: A risk table defining required conditions for sync, restart, profile removal, key rotation, isolation, and wipe actions. - Use Case: A user reports a laptop that suddenly became slow after an update. The Skill guides you to check storage, memory, CPU, update status, and recent changes, correlate the first failure time with the update, preserve logs, apply a targeted fix, and verify compliance afterward. ## Quick Start Diagnose why my managed Windows laptop became slow after last week's update and recommend the smallest safe remediation.

Frequently Asked Questions about it-endpoint-support

High-intent search queries and answers about installing and using this skill.

FAQPage Schema
How do I diagnose a slow enterprise laptop without losing user data?▼

Follow a layered diagnostic pipeline: check storage, memory, CPU, startup load, update activity, and thermal events first, then correlate the slowdown with recent changes. Preserve logs and recovery information before any reset, reinstall, or profile removal.

How to troubleshoot device enrollment and compliance failures?▼

Verify tenant, ownership, join state, management authority, certificates, clock, user license, and policy assignment. Compare assigned versus effective policies with evaluation timestamps, and never unenroll or factory-reset before recovery and data-impact checks.

What should I check before wiping or retiring a managed device?▼

Confirm the exact target device, explicit authority, backup and recovery state, ownership, and legal requirements. Track custody, migration, return, data sanitization, and old-device disposition throughout the replacement process.

Why does a remote action show pending instead of completing?▼

A pending remote action means the device has not checked in yet, so success cannot be claimed. Report the last check-in time and pending state, and distinguish offline devices, stale identity, retired devices, agent failure, and network blocks.

When should an endpoint issue be escalated to security response?▼

Escalate when compromise indicators exist, preserving evidence and routing to the security response workflow. Also stop and follow safety escalation for hardware swelling, overheating, electrical smell, or physical damage.