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incident-report

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Streamline incident reporting and escalation.

Legal & Compliance#templates#documentation#security#reporting#escalation#incident#test-center
Authorludoplex
Version1.0.0
Installs0

System Documentation

What problem does it solve?

Test centers struggle with inconsistent incident reporting and slow escalation, leading to unresolved issues and delays in resolution. This Skill offers a standardized incident template, a defined taxonomy, and a clear escalation path to ensure timely responses.

Core Features & Use Cases

  • Incident Types: TECH (System/software failure, High), CAND (Candidate behavior, Medium), ENVR (Environment, Low), SECU (Security breach, Critical)
  • Immediate Actions: map codes to concrete actions and maintain audit trails
  • Documentation Template: fields for Date/Time, Exam/Candidate ID, Workstation, Incident Type, Description, Actions Taken, Witnesses, Attachments
  • Escalation: defined contacts and response targets aligned with severity levels
  • Support Numbers: US and UK numbers referenced in TOOLS.md for on-site reference
  • Use Case: standardize incident handling across Pearson Vue test centers

Quick Start

Describe the incident in natural language and let the skill generate a complete, labeled incident report using the provided template.

Dependency Matrix

Required Modules

None required

Components

Standard package

💻 Claude Code Installation

Recommended: Let Claude install automatically. Simply copy and paste the text below to Claude Code.

Please help me install this Skill:
Name: incident-report
Download link: https://github.com/ludoplex/openclaw-deploy-template/archive/main.zip#incident-report

Please download this .zip file, extract it, and install it in the .claude/skills/ directory.
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