Frustration Recognition Skill
CommunityTransform friction into connection.
Content & Communication#communication#de-escalation#customer service#empathy#frustration#user support
Authorfabioc-aloha
Version1.0.0
Installs0
System Documentation
What problem does it solve?
This skill helps Alex recognize and respond effectively to user frustration, turning negative interactions into opportunities for connection and problem-solving.
Core Features & Use Cases
- Detects Frustration Signals: Identifies verbal cues (explicit statements, profanity, ALL CAPS) and behavioral patterns indicating user frustration.
- Empathic Response Framework: Provides structured responses (PACE model) to acknowledge, clarify, and de-escalate.
- Use Case: When a user exclaims "This is STILL not working!", the skill triggers an empathetic acknowledgment like "I can tell this is frustrating. Let's figure it out together," and then guides Alex to clarify the core issue.
Quick Start
When a user expresses frustration, acknowledge their feelings and offer to help find a solution.
Dependency Matrix
Required Modules
None requiredComponents
scriptsreferences
💻 Claude Code Installation
Recommended: Let Claude install automatically. Simply copy and paste the text below to Claude Code.
Please help me install this Skill: Name: Frustration Recognition Skill Download link: https://github.com/fabioc-aloha/AIRS_Data_Analysis/archive/main.zip#frustration-recognition-skill Please download this .zip file, extract it, and install it in the .claude/skills/ directory.
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