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freshservice-api

Official

Manage Freshservice tickets and CMDB.

Software Engineering#api#change management#ticketing#freshservice#cmdb#itsm
AuthorNCLGISA
Version1.0.0
Installs0

System Documentation

What problem does it solve?

This Skill streamlines the management of IT service requests and assets within Freshservice by providing direct API access for tickets, CMDB, and change requests.

Core Features & Use Cases

  • Ticket Management: Create, retrieve, and manage support tickets.
  • CMDB Operations: Add, find, and manage Configuration Items (assets) in the Configuration Management Database.
  • Change Request Handling: Create and manage change requests for IT infrastructure modifications.
  • Use Case: Automatically create a new ticket when a server monitoring alert is triggered, or update the CMDB with new hardware details discovered during a network scan.

Quick Start

Use the freshservice-api skill to create a new ticket with the subject "Server Room Temperature Alert".

Dependency Matrix

Required Modules

None required

Components

scriptsreferences

💻 Claude Code Installation

Recommended: Let Claude install automatically. Simply copy and paste the text below to Claude Code.

Please help me install this Skill:
Name: freshservice-api
Download link: https://github.com/NCLGISA/trellis-catalog/archive/main.zip#freshservice-api

Please download this .zip file, extract it, and install it in the .claude/skills/ directory.
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