first-reply-desk

What problem does it solve? Support operators need a fast, disciplined first reply to a customer question without drafting long responses, pinging teammates, or touching external systems. This Skill enforces a minimal, auditable answer format. ## Core Features & Use Cases - Single dated-line output: Reads the operator's question once and returns exactly one dated line that a later run can compare against. - Read-only safety: Never sends mail, never publishes, and never writes credentials, keeping the workflow safe for live support contexts. - Plugin-aware execution: Works on the computer or an existing plugin, and explicitly stops with a clear message when a required plugin is missing. - Use Case: During a prove run, an operator asks the first-reply-desk job to answer a customer's question; the Skill returns one dated line and stops, producing a comparable validation artifact. ## Quick Start Ask the agent to work the first-reply-desk job on the customer's question and return one dated line.